Exporter Handbook

Privacy

Your privacy matters to us.

Privacy Policy

Privacy Policy

Last Updated: October 29, 2026

Exporter Handbook ("we," "us," or "our") operates the website exporterhandbook.com and provides services related to exporting and trade finance, including document preparation, compliance assistance, and payment facilitation (the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Services. By accessing or using the Services, you agree to the terms of this Privacy Policy.

1. Introduction and Scope

This Privacy Policy applies to all visitors, users, and customers of exporterhandbook.com and the Services. It covers information we collect through our website, mobile applications, and any other digital or offline interactions you have with us. It does not apply to third-party websites or services that may be linked from our site.

2. Information We Collect

We collect information that you voluntarily provide to us, as well as information automatically collected when you use our Services.

Information You Provide:

  • Account and Contact Information: Name, email address, phone number, mailing address, company name, job title, and login credentials.
  • Export and Trade Finance Information: Details about your export transactions, such as shipment values, buyer and seller information, letters of credit, bills of lading, commercial invoices, packing lists, certificates of origin, and other trade documents. This may include personal information of individuals involved in the transaction (e.g., signatories, beneficiaries).
  • Compliance Information: Information necessary to comply with export control and sanctions laws, such as nationality, country of residence, and beneficial ownership details.
  • Payment Information: Bank account details, wire transfer instructions, and other financial information needed to facilitate payments. We do not store full payment card numbers; payment card processing is handled by third-party payment processors.
  • Communications: Any information you provide when you contact us, including for customer support or privacy inquiries.

Information Automatically Collected:

  • Usage Data: IP address, browser type, operating system, pages visited, time and date of visits, and referring URLs.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and assist with our marketing efforts. See Section 6 for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing and Improving the Services: To process your transactions, prepare and review export documents, facilitate payments, and provide compliance assistance. We also use information to improve our website and Services.
  • Communication: To respond to your inquiries, send transactional messages (e.g., confirmations, updates), and provide customer support. With your consent, we may send promotional communications about our Services.
  • Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes, including export control, sanctions, anti-money laundering (AML), and know-your-customer (KYC) requirements. We may use your information to verify your identity and screen transactions against restricted party lists.
  • Security and Fraud Prevention: To protect the security and integrity of our Services, prevent fraud, and enforce our terms of service.
  • Analytics and Marketing: To analyze usage trends and measure the effectiveness of our marketing campaigns. You can opt out of marketing communications at any time.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party service providers who perform services on our behalf, such as payment processors, cloud hosting providers, document management services, and compliance screening providers. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Business Partners: With logistics providers, banks, and other financial institutions as necessary to facilitate your export transactions and trade finance activities.
  • Legal and Regulatory Authorities: When required by law, regulation, or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others. This includes disclosures to customs authorities, export control agencies, and law enforcement.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and choices you may have.
  • With Your Consent: We may share your information for other purposes with your consent.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. These measures include encryption of data in transit, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Similar Technologies

We use cookies and similar technologies to collect usage data and enhance your experience. Cookies are small text files stored on your device. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some features of the Services may not function properly without cookies.

We use the following types of cookies:

  • Essential Cookies: Necessary for the operation of the Services.
  • Analytics Cookies: To collect information about how you use our website, which helps us improve it.
  • Marketing Cookies: To track your activity across websites and deliver targeted advertising.

You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold about you and request corrections if it is inaccurate.
  • Deletion: You can request deletion of your personal information, subject to certain exceptions (e.g., legal obligations).
  • Opt-Out of Marketing: You can opt out of receiving promotional communications by following the unsubscribe instructions in those messages.
  • Do Not Track: Our website does not currently respond to "Do Not Track" signals.

To exercise these rights, please contact us using the information in Section 9.

California Residents: Under the California Consumer Privacy Act (CCPA) as amended by the CPRA, you have the right to know what personal information we collect, use, and share; the right to delete; the right to correct; the right to opt out of the sale or sharing of personal information; and the right to non-discrimination. To exercise CPRA rights, contact privacy@exporterhandbook.com.

8. International Data Transfers

We are based in the United States and may process your information in the United States or other countries where we or our service providers operate. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

9. How to Contact Us for Privacy Inquiries

If you have any questions or concerns about this Privacy Policy or our data practices, or to exercise your rights, please contact us:

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.